/* PEZM Bot — branded customer chat widget */
.pezm-chatbot {
    position: fixed;
    bottom: 24px;
    left: 24px;
    z-index: 9998;
    font-family: var(--font-sans, 'Inter', 'Poppins', sans-serif);
}

.pezm-chatbot-toggle {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px 18px 12px 14px;
    border: none;
    border-radius: var(--radius-full, 999px);
    background: linear-gradient(135deg, var(--pezm-blue, #2d176e) 0%, #3d2494 100%);
    color: #fff;
    cursor: pointer;
    box-shadow: 0 6px 24px rgba(45, 23, 110, 0.35);
    transition: transform 0.25s ease, box-shadow 0.25s ease, background 0.25s ease;
}

.pezm-chatbot-toggle:hover {
    transform: translateY(-2px);
    box-shadow: 0 10px 28px rgba(45, 23, 110, 0.4);
    background: linear-gradient(135deg, var(--pezm-red, #d21010) 0%, #b50d0d 100%);
}

.pezm-chatbot-toggle-icon {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: var(--pezm-yellow, #ffeb14);
    color: var(--pezm-blue, #2d176e);
    font-size: 1.1rem;
}

.pezm-chatbot-toggle-text {
    font-weight: 700;
    font-size: 0.95rem;
    letter-spacing: 0.02em;
}

.pezm-chatbot-window {
    position: absolute;
    bottom: calc(100% + 12px);
    left: 0;
    width: min(380px, calc(100vw - 32px));
    height: min(520px, calc(100vh - 120px));
    background: #fff;
    border-radius: var(--radius-lg, 16px);
    box-shadow: 0 16px 48px rgba(26, 26, 46, 0.18);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    border: 2px solid var(--pezm-yellow, #ffeb14);
    transform: scale(0.92) translateY(12px);
    transform-origin: bottom left;
    opacity: 0;
    pointer-events: none;
    transition: transform 0.28s ease, opacity 0.28s ease;
}

.pezm-chatbot-window.is-open {
    transform: scale(1) translateY(0);
    opacity: 1;
    pointer-events: auto;
}

.pezm-chatbot-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 14px 16px;
    background: linear-gradient(135deg, var(--pezm-blue, #2d176e) 0%, #1f1049 100%);
    color: #fff;
    border-bottom: 3px solid var(--pezm-yellow, #ffeb14);
}

.pezm-chatbot-brand {
    display: flex;
    align-items: center;
    gap: 10px;
    min-width: 0;
}

.pezm-chatbot-avatar {
    border-radius: 8px;
    background: #fff;
    flex-shrink: 0;
}

.pezm-chatbot-title {
    display: block;
    font-size: 1rem;
    line-height: 1.2;
}

.pezm-chatbot-subtitle {
    display: block;
    font-size: 0.75rem;
    opacity: 0.85;
    margin-top: 2px;
}

.pezm-chatbot-close {
    background: rgba(255, 255, 255, 0.12);
    border: none;
    color: #fff;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    font-size: 1.4rem;
    line-height: 1;
    cursor: pointer;
    flex-shrink: 0;
    transition: background 0.2s ease;
}

.pezm-chatbot-close:hover {
    background: var(--pezm-red, #d21010);
}

.pezm-chatbot-quick {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    padding: 10px 12px;
    background: #fffbeb;
    border-bottom: 1px solid #f3e89a;
}

.pezm-chatbot-chip {
    border: 1px solid var(--pezm-blue, #2d176e);
    background: #fff;
    color: var(--pezm-blue, #2d176e);
    border-radius: var(--radius-full, 999px);
    padding: 5px 12px;
    font-size: 0.75rem;
    font-weight: 600;
    cursor: pointer;
    transition: background 0.2s ease, color 0.2s ease, border-color 0.2s ease;
}

.pezm-chatbot-chip:hover {
    background: var(--pezm-blue, #2d176e);
    color: #fff;
}

.pezm-chatbot-messages {
    flex: 1;
    overflow-y: auto;
    padding: 14px;
    background: var(--bg-page, #f5f6f8);
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.pezm-chatbot-msg {
    max-width: 88%;
    padding: 10px 14px;
    border-radius: 14px;
    font-size: 0.9rem;
    line-height: 1.45;
    word-break: break-word;
}

.pezm-chatbot-msg a {
    color: inherit;
    font-weight: 600;
    text-decoration: underline;
}

.pezm-chatbot-msg--bot {
    align-self: flex-start;
    background: #fff;
    color: var(--text-dark, #1a1a2e);
    border: 1px solid var(--border, #e5e7eb);
    border-bottom-left-radius: 4px;
    box-shadow: var(--shadow-sm, 0 1px 3px rgba(0, 0, 0, 0.06));
}

.pezm-chatbot-msg--bot a {
    color: var(--pezm-red, #d21010);
}

.pezm-chatbot-msg--user {
    align-self: flex-end;
    background: linear-gradient(135deg, var(--pezm-red, #d21010), #b50d0d);
    color: #fff;
    border-bottom-right-radius: 4px;
}

.pezm-chatbot-msg--user a {
    color: #fff;
}

.pezm-chatbot-msg--typing {
    align-self: flex-start;
    background: #fff;
    border: 1px solid var(--border, #e5e7eb);
    color: var(--text-muted, #6b7280);
    font-style: italic;
}

.pezm-chatbot-input {
    display: flex;
    gap: 8px;
    padding: 12px;
    background: #fff;
    border-top: 1px solid var(--border, #e5e7eb);
}

.pezm-chatbot-input input {
    flex: 1;
    min-width: 0;
    border: 1px solid var(--border, #e5e7eb);
    border-radius: var(--radius-full, 999px);
    padding: 10px 16px;
    font-size: 0.9rem;
    font-family: inherit;
    outline: none;
    transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.pezm-chatbot-input input:focus {
    border-color: var(--pezm-blue, #2d176e);
    box-shadow: 0 0 0 3px rgba(45, 23, 110, 0.12);
}

.pezm-chatbot-input button[type="submit"] {
    width: 42px;
    height: 42px;
    flex-shrink: 0;
    border: none;
    border-radius: 50%;
    background: var(--pezm-red, #d21010);
    color: #fff;
    cursor: pointer;
    font-size: 0.95rem;
    transition: background 0.2s ease, transform 0.2s ease;
}

.pezm-chatbot-input button[type="submit"]:hover:not(:disabled) {
    background: var(--pezm-blue, #2d176e);
    transform: scale(1.05);
}

.pezm-chatbot-input button[type="submit"]:disabled {
    opacity: 0.55;
    cursor: not-allowed;
}

.pezm-chatbot-footer-note {
    margin: 0;
    padding: 6px 12px 10px;
    font-size: 0.68rem;
    text-align: center;
    color: var(--text-muted, #6b7280);
    background: #fff;
}

.visually-hidden {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

@media (max-width: 768px) {
    .pezm-chatbot {
        bottom: 78px;
        left: 12px;
    }

    .pezm-chatbot-toggle-text {
        display: none;
    }

    .pezm-chatbot-toggle {
        padding: 12px;
        border-radius: 50%;
    }

    .pezm-chatbot-window {
        width: min(360px, calc(100vw - 24px));
        height: min(480px, calc(100vh - 160px));
    }
}

@media (min-width: 769px) {
    .pezm-chatbot-window.is-open + .pezm-chatbot-toggle,
    .pezm-chatbot:has(.pezm-chatbot-window.is-open) .pezm-chatbot-toggle {
        opacity: 0.95;
    }
}